Data Deletion Instructions

User Data Deletion Instructions

Last updated: 10 November 2026

TWINFINITY DIGITECH SOLUTIONS PRIVATE LIMITED ("Twinfinity", "we", "us") respects your privacy. This page explains how you can request deletion of personal information held by Twinfinity in connection with our website, enquiries and services. It also explains the approach we intend to use for Twinfinity Business Connect, our planned application integrating with Meta's official WhatsApp Business Platform.

No website account is required. Visitors can make requests even if they have never signed up or logged in. Features described as planned below are not represented as currently launched.

1. Who handles deletion requests?

Organisation: TWINFINITY DIGITECH SOLUTIONS PRIVATE LIMITED
Location: Hyderabad, Telangana, India
Privacy contact: info@twinfinity.in
Website: https://twinfinity.in/

2. What information can you ask us to delete?

Subject to verification, applicable law, and our role in processing the data, requests may cover:

• Website enquiry data: your name, phone number, email address, message and related correspondence.
• Business contact information: information used to communicate about proposals, support or services.
• Account and integration data (if collected after launch): user identifiers, business-profile information, WhatsApp Business Account (WABA) identifiers, phone-number IDs and authorisation details associated with Twinfinity Business Connect.
• Messaging-service data (if collected after launch): conversation records, message metadata, templates, support records or similar information that Twinfinity holds for an authorised customer.
• Other personal data: information we can identify in our systems that is eligible for erasure under the circumstances.

We can only delete information we control or are authorised to erase. Some records may need to be retained for legal obligations, fraud prevention, security, accounting or legitimate dispute handling.

3. How to submit a deletion request

1. Send an email to info@twinfinity.in.
2. Use the subject: User Data Deletion Request - Twinfinity Business Connect (or specify the website/service concerned).
3. State your name and the email address or phone number you used when contacting or using the service. If applicable, identify your company or connected WhatsApp Business Account.
4. Describe the data or service you want us to review for deletion, or ask us to assess all eligible personal data linked to you.
5. We will contact you if more information is needed to identify the records or confirm your authority.

Do not email passwords, one-time passwords (OTPs), WhatsApp access tokens, Aadhaar/PAN copies or other sensitive documents in your initial request. We will explain a suitable verification method if one is necessary.

4. How we verify and handle your request

We will assess whether we hold relevant information and whether you are the person concerned or are authorised to act for an affected business. We may ask for limited details needed to prevent unauthorised deletion of someone else's information.

Where erasure is appropriate, we will delete or anonymise the eligible information in the systems we control and instruct relevant service providers to do the same where required and practicable. We may retain narrowly limited information where the law requires it or another lawful exception applies. We will communicate the outcome or any applicable limitation to you.

We aim to handle verified, eligible requests within 30 calendar days where practical. We will explain if a request requires more time, additional verification or legally required retention, and will comply with any applicable statutory timeframe.

5. Meta and WhatsApp Business Connect data

Twinfinity Business Connect is being developed as a service for business customers who may connect their Meta or WhatsApp Business Accounts through supported Meta authorisation flows. If you authorise such a connection after the service launches, you may ask us to remove the connection and delete eligible associated information held by Twinfinity, subject to applicable obligations.

Disconnecting an app is not the same as deleting all stored data. Removing a business integration or revoking access can stop future access, but you should still send a deletion request if you want eligible copies already held by Twinfinity to be erased. Removing Twinfinity's data will not automatically remove records independently held by Meta or another business.

For data in a WhatsApp conversation with another business, that business may control the purposes of processing and the records in its own systems. In those cases, contact that business directly or send us a request and we will explain how we can assist or direct it appropriately.

6. Requests for correction, access or withdrawal of consent

You can use the same contact email to request access to information about your personal data, correction or updating, withdrawal of consent where applicable, or assistance with another privacy concern. For quicker routing, use a subject such as Privacy Request or Withdraw Consent. Consent withdrawal does not reverse processing already lawfully completed, and it does not automatically override legal retention requirements.

7. Privacy grievances and Indian DPDP rules

To raise a privacy grievance, email info@twinfinity.in with the subject Privacy Grievance. Describe your concern and a safe way to contact you. We will review the matter and respond under the requirements and timelines of applicable law.

India's Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 have phased commencement dates. Rights, obligations and grievance timelines under that framework apply according to the provisions in force at the relevant time. Individuals retain any remedies available to them under applicable law.

8. Related policies and contact details

For further information on our data practices, see our Privacy Policy and Terms & Conditions. These instructions may be updated as our services and legal requirements change.

Data deletion and privacy contact:
TWINFINITY DIGITECH SOLUTIONS PRIVATE LIMITED
Hyderabad, Telangana, India
info@twinfinity.in